What is Field service management – Field Service Management Software

What is Field service management

Field service management (FSM) refers to the management of a company’s resources employed at or en route to the property of clients, rather than on company property. Examples include locating vehicles, managing worker activity, scheduling and dispatching work, ensuring driver safety, and integrating the management of such activities with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment. It can also refer to software and cloud-based platforms that aid in field service management.

Field service management Examples : 

Field service management is used to manage resources in several industries.

  • In telecommunications and cable industry, technicians who install cable or run phone lines into residences or business establishments.
  • In healthcare, mobile nurses who provide in-home care for elderly or disabled.
  • In gas utilities, engineers who are dispatched to investigate and repair suspected leaks.
  • In heavy engineering, mining, industrial and manufacturing, technicians dispatched for preventative maintenance and repair.
  • In property maintenance, including landscaping, irrigation, and home and office cleaning.
  • In HVAC industry, technicians have the expertise and equipment to investigate units in residential, commercial and industrial environments.
field service management software
field service management software

Requirements

Field service management must meet certain requirements:

  1. Customer expectations: Customers expect that their service should not be disrupted, and should be immediately restored
  2. Underutilized equipment: Expensive industrial equipment in mining or oil and gas can cost millions when sitting idle
  3. Low employee productivity: Managers are unable to monitor field employees, which may reduce productivity
  4. Safety: Safety of drivers and vehicles on the road and while on the job site is a concern both for individuals and their employers
  5. Cost: Rising cost of fuel, vehicle maintenance, and parts inventory
  6. Service to sales: Increasingly, companies expect their services department to generate revenues.
  7. Dynamic environment: Continuously balancing between critical tickets, irate customers, productive employees and optimized routes makes scheduling,routing and dispatching very challenging
  8. Data and technology: Many a times, the data for analytics is missing, stale or inaccurate.

Field service businesses can benefit from this type of solution as it can help to reduce expenses and improve productivity. They can easily manage orders, do route planning, and access customer data, among other tasks.

Best Field Service Management Software Solutions

  1. ProntoForms
  2. HouseCall Pro
  3. GeoOp
  4. Fleetmatics
  5. IFS Field Service Management
  6. ServiceTitan
  7. Loc8
  8. Freshservice Power-Up for Trello
  9. ManageMart
  10. FeetPort
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